Customer Testimonials
Once my less than flatering review to the service I received was "Quickly" reviewed by the Service Manager, Ivan Kubis, he reached out to me and was very helpful. I was impressed with his kind response and how he made good with my experience. This 5 star rating is for Ivan and how he took ownership of what is seemingly, a one off experience.
I had a flat tire, had my car towed in. right away I was contacted about the time line. Duncan Emmons always does a great job.
I dropped by the dealership for help updating the navigation system in my car. My visit was unscheduled yet the service was performed and was back in my car within an hour or so.
Efficient and diligent transaction
Great service it took longer than expected but every worker handled everything with care thank you jaguar rancho mirage!
Jacob was amazing and made the process quick, easy, and low stress. He was responsive, transparent, and fair in negotiations. Highly recommend!
Jaguar provides excellent customer service ….. Duncan is a pleasure to work with and makes the experience pleasant Good. thank you again
Last week I got my Range Rover Sport serviced. As always my experience with my Service Manager Duncan Emmons at Jaguar Land Rover Rancho Mirage is always 5-star customer service. I am never disappointed and they are thorough and knowledgeable. Extremely satisfied and grateful to have them available for my service needs. Recommend Jaguar Land Rover and my Service Manager Duncan to all my friends and family.
Duncan in the service department is the best. He worked very hard to make sure we got our F- Pace repaired and back quickly.
Allan Hassan is the best!!!! He is always up front , straight forward. Which when buying a car makes it so easy. Now that we have an amazing relationship, it makes service and anything else easy. I love my kitty cat!!!!
I trust that the Rancho Mirage dealership will handle any issue that I have.
I brought my Jaguar Fpace in for its first service this week. Duncan gave me a great loaner and the service folks were fabulous. It took a day and my car was back home. They’re the best !!
Austin was very nice and made me feel at home.
Jacob may have been the best dealership sales person I have ever dealt with across luxury or standard brands period. I purchased a CPO Jaguar from him virtually, having never seen the car in person. He attended to my every request and made the process seamless. The car arrived exactly as described and I couldn’t be happier. I will very likely return to these guys as a future customer regardless of my location.
Recently took my car in for routine maintenance. My service advisor Sam, was awesome as usual. Great dealership.
Fantastic service as always! Duncan and the crew took great care of us. Love our 2019 I pace.
We had our 2020 Jaguar serviced. Ivan Lara is our service advisor. He is always friendly and professional. We especially appreciate that he kept in touch with us & provided knowledgeable updates on our vehicle. Our service was complete and our vehicle was returned clean and ready to go. Thank you Jaguar Rancho Mirage and Ivan Lara!
Sam Zuniga kept me informed at all times , Excellent customer service, he is a great asset to the indigo group
Always the best in analyzing and performing research and repairs.
The parts and service center at Jaguar Rancho Mirage service center is above and beyond. They took care of all my needs . Provided me with transportation back to my home and a pick up the next day back to the service center to pick up my car. They made it very easy. I also want to mention Sam in service was excellent. He went above and beyond his call of duty. .
Excellent service!
Sam is sensational in full and complete information, getting a loaner and predicting when car will be ready. Great experience!
Incredible helpful and informative staff. Buying a car here is a wonderful experience. Would highly recommend
Allan is the man to see. We ordered a defender but I personally didn’t want that. So we canceled but we loved working with him so much we wanted to support him because he was so nice. So as we bought the Range Rover we also bought the Jaguar F-Type !!! Kindness goes along way!
Sheer perfection - great example of putting the customer first - from sale to contract to setting up the car - sheer perfection
At first, I got lost in the shuffle-everyone else was getting taken care of but me! So, I spoke up to the person to whom I had originally spoken. He got in touch with Ivan who took care of me immediately, and made sure I was expedited! All ended well
Jacob's the man to see. Awesome dealership.
Staff are excellent, knowledgeable, and helpful.
Sam, our service advisor was great to work with!
Great experience all around. I purchased the car from out of state. I relied heavily upon my sales associate Josh Bott. He was very honest about some issues the car had. He was able to resolve all the issues and made all the shipping arrangements. No pressure…
Excellent service as always.
Great communication,service and pricing. Car was done when promised and returned super clean. Great people and dealership.
Great experience
My salesman Gordon Stewart was very good to deal with. He was very prompted returning phone calls and text messages and I appreciated that. I feel that the dealership took good care of me, and I would not hesitate to buy a car from them again.
Always professional and knowledgeable 👏👏
Having experienced excellent service at Jaguar Rancho Mirage, I strongly recommend you visit them if you enjoy a knowledgeable, professional and caring team. Thank you!
Upon my experience with employees at Indigo Auto Group Jaguar Land Rover who are very hardworking and knowledgeable it's a pleasure to be able to suggest that this Is the best place to purchase or take your Jaguar Land Rover for hands on work⁸
After having a check engine light for some time and many failed attempts to have my issue repaired, I took my car to this Jaguar location where I was assisted by Ivan. This man is absolutely amazing and he provided exceptional customer service and made sure I was well taken care of. He listened to me voice my concerns and was able to get my car repaired after many prior failed attempts. He is a prime example of great customer service. Thank you Ivan for all you did for me!!!
My service was great! I got a message on my car about a problem with the blue fluid in my diesel. The next day I had to drive to Newport, CA. They got the tank drained & new fluid in & the car back in the same day. I drove to Newport without a problem & with amazing mileage!! Thank you, Ivan!
Knowable, fast, curious and respectful!
Good experience from beginning to end
Staff is attentive from the moment you arrive to the service area and not having to wait to speak with service rep. Arranged transportation in a very timely matter.
Service managers Santiago and Ivan exemplify the highest levels of customer service. I love this dealership.
Have used Desert European to service for over 17 years. Simply the best
Excellent service.
I am really pleased with the excellent survive provided and the F-Type is perfect. Larry
They are very accommodating. Quick checkin and quick check out. The car was promised at a certain time and it was ready at that time and waiting for pick up. Sam made a loaner car available knowing I had to make a doctor's appointment. I was impressed.
The Staff is friendly, knowledgeable and very accommodating! Will continue service on my vehicle at this dealership! 😊
Outstanding service!
Great service and client focus. They made the process enjoyable.
We had a fantastic experience with Josh Bott at Jaguar Rancho Mirage. We are long time NYC residents and hadn't previously purchased a car in the US. We were looking for a car for our daughter, and she test drove both new and used Jaguars. Josh was extremely knowledgeable about all of the vehicles and answered all of our questions in a detailed and respectful way. He was super responsive to our email communications, and was very patient while we considered our choices and sorted out the complicated insurance procurement process in CA. Josh helped us get the car ...
Listened to me and addressed all my concerns. I was happy with the team
Excellent professional service
I located the exact Jaguar vehicle I was looking for at Jaguar Rancho Mirage. They made the purchase process very quick and easy, and I was really impressed with the level of customer service. I’m a very satisfied customer and will go back for future car purchases!
Ivan was the best from the beginning to the end and my technician followed up with video and he was outstanding . Definitely recommending to all my friends - you guys are first class ..
Jaguar has always been my dream car. When I bought my first. many years ago, I took it in for its first servicing and decided then and there, that was the brand for me. First in Seattle and now in Palm Springs, the service departments at each dealership are top notch. Recently, my power tailgate wouldn't operate, so I called my advisor Sam to schedule the appointment. As I needed a courtesy car, it was a couple of day wait until one was available. That was perfectly OK, as my car was obviously drivable and so I could wait. ...
We have been very fortunate to buy three luxury vehicles at this dealership as well as experience great service managers by the name of Duncan. We have a home in Coachella Valley but currently live in Los Angeles. We are close to retiring and Living permanently in Coachella Valley in the next four years so that is why we purchased our vehicles in Rancho Mirage. We drive 200 miles for service because we know that they They have always taken care of us as far as prices on cars and provided outstanding service when it comes to maintenance. If you are ...
Excellent service. Car 11 years old looks nrw
Great service since 2016 and Ivan (my service advisor) knows me and my car very well. No disappoints. Thank, Mark
Always happy with the service performed at Jaguar Rancho Mirage.
Duncan at Jaguar service is the best service person I have worked with. He goes above and beyond to help in anyway that he can and he communicates on time and make sure things are handled in a timely manner. I have been working with Duncan for four years now and his consistency and professional manner is the very best in customer service!
Great experience! Allan was wonderful and helped me buy my dream car. No high pressure sales here. He was patient and explained everything completely. He responded quickly to all my questions and the process was seamless even though I did a lot of it remotely. Brian was great and the purchase itself was easy and fast. Great service!
If you are looking for a first class dealership with outstanding sales personnel, come here.
I was calling around just to get information, already had a car purchase lined up in another state. Joshua Bott ended up providing so much value with his expertise, customer service, and knowledge that I drove out to California to buy a car here instead. Little did I know going in it would be one of the best dealerships in the country with the best service top to bottom, the entire team was amazing, a completely seemless experience got exactly what I wanted with no extra sales tactics. As a bonus my girlfriend and I got a nice tour of ...
Sam the advisor yet again showed his worth in customer service and as an asset to the business. Thanks Sam for always.
Samuel Zuniga, Service Advisor provided extraordinary customer service. Thank you!
Ivan is efficient and attentive. Always a positive experience.
Very attentive and willing to do the best for their customers! Ivan and Duncan are top notch.
Ivan was amazing!!! He kept me updated on the repair and let me know other items needed to be addressed. Outstanding!!! I also met Ellie and Josh in sales Kevin in parts. All of the staff was wonderful!!!!
4 year maintenance and the entire team was awesome! Thank you!
My service manager was professional and courteous.
Very efficient. Highly competent, technically. Worked with Ivan Lara who was clear on the work that would be done and very prompt in his replies as well as keeping us informed of progress. Inspire confidence.