Customer Testimonials

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Google Feb 9, 2025

Always a good experience. From the friendly staff keeping you informed to having your vehicle serviced at a timely manner.

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Google Feb 8, 2025

Great job as usual! Sam Z kept me up to date on the progress and explained what need to be done and what had been completed!

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Google Feb 7, 2025

Excellent service.

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Google Feb 6, 2025

Jacob Dutton was incredibly easy and helpful to work with. No pressure and he is a great listener.

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Google Jan 30, 2025

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Google Jan 28, 2025

Very friendly efficient definitely a positive experience

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Google Jan 23, 2025

This was the worst ever. Jaguar couldn’t figure out what is wrong with my car. They kept it outside looking filthy for a month. There were hand prints on the paint. They didn’t put the engine cover back in my car. They left it in the trunk. The service manager advised me that they had no instructions from the manufacturer to fix my car. He told me they didn’t want to take it apart and not be able to put it back yet they left my engine cover in the trunk. Why is no one knowledgeable about ...

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Google Jan 18, 2025

David was knowledgeable, friendly, efficient and willing to work with us in affair and timely way. We were extremely pleased with the customer service we received.

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Google Jan 17, 2025

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Google Jan 11, 2025

Excellent service and repair.

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Google Jan 7, 2025

I was happy with the work that was done until I got into my car and the check engine light was on again

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Google Dec 31, 2024

Very good experience. We brought a new-to-us Jaguar XK in for an inspection. They did a through job and even sent us a video on the inspection filmed by technicians in real time. Our service coordinator was Ivan and he is very competent and a good communicator. No upselling, just factual information. They found only a few things that need attention.

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Google Dec 20, 2024

Walked in on a Monday, no one made eye contact with me, then comes a tall, huge smile Chris Curtis… we spoke briefly about this Jaguar I saw on the website and he answers ..you just walked by it.. needless to say I was behind the wheel test driving my new wildcat!! Gracias Chris for taking the time to explain and answer all my questions.

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Google Dec 18, 2024

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Google Dec 13, 2024

Sam and the entire service team was wonderful. They kept us informed as to the progress of our repairs and timely arranged for an Uber to take us home rather than having to wait in the dealership for the repairs to be completed.

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Google Dec 13, 2024

Normally, a trip to a dealer service department is an exercise in aggrevation and frustration. Duncan (my service representative) ensured my experience at Jaguar of Rancho Mirage was anything but those things. Scheduling and check-in was effortless and efficient. I was afforded a very nice courtesy car to drive while my car was being repaired and the repairs were conducted quickly and professionally. At every turn I was made to feel like a valued customer, and ALL of my maintenance and repair concerns were addressed to my complete satisfaction. Communication regarding the repair status of my car was excellent and ...

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Google Dec 9, 2024

EXCELLENT service from Indigo Jaguar on a wonderful but electrically flawed vehicle (I-Pace). Jaguar Rancho Mirage handled a problem expertly and kept me informed during the process, they made it easy. I highly recommend Indigo Jaguar service!

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Google Nov 21, 2024

Service was great they ha d a big project in front of them and they got it and out in a very timely basis.. Special thanks to Ivan for making it a smooth experience

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Google Nov 13, 2024

Great service from Ivan He takes time to explain and has helped me make good decisions

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Google Nov 8, 2024

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Google Nov 7, 2024

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Google Nov 3, 2024

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Google Oct 26, 2024

Once my less than flatering review to the service I received was "Quickly" reviewed by the Service Manager, Ivan Kubis, he reached out to me and was very helpful. I was impressed with his kind response and how he made good with my experience. This 5 star rating is for Ivan and how he took ownership of what is seemingly, a one off experience.

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Google Oct 22, 2024

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Google Oct 3, 2024

I had a flat tire, had my car towed in. right away I was contacted about the time line. Duncan Emmons always does a great job.

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Google Oct 3, 2024

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Google Oct 2, 2024

I dropped by the dealership for help updating the navigation system in my car. My visit was unscheduled yet the service was performed and was back in my car within an hour or so.

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Google Sep 27, 2024

Efficient and diligent transaction

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Google Sep 24, 2024

Great service it took longer than expected but every worker handled everything with care thank you jaguar rancho mirage!

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Google Sep 19, 2024

Jacob was amazing and made the process quick, easy, and low stress. He was responsive, transparent, and fair in negotiations. Highly recommend!

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Google Sep 17, 2024

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Google Sep 14, 2024

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Google Sep 10, 2024

Jaguar provides excellent customer service ….. Duncan is a pleasure to work with and makes the experience pleasant Good. thank you again

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Google Aug 21, 2024

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Google Aug 20, 2024

Last week I got my Range Rover Sport serviced. As always my experience with my Service Manager Duncan Emmons at Jaguar Land Rover Rancho Mirage is always 5-star customer service. I am never disappointed and they are thorough and knowledgeable. Extremely satisfied and grateful to have them available for my service needs. Recommend Jaguar Land Rover and my Service Manager Duncan to all my friends and family.

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Google Aug 19, 2024

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Google Aug 8, 2024

Duncan in the service department is the best. He worked very hard to make sure we got our F- Pace repaired and back quickly.

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Google Jul 25, 2024

Allan Hassan is the best!!!! He is always up front , straight forward. Which when buying a car makes it so easy. Now that we have an amazing relationship, it makes service and anything else easy. I love my kitty cat!!!!

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Google Jul 24, 2024

I trust that the Rancho Mirage dealership will handle any issue that I have.

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Google Jul 18, 2024

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Google Jun 18, 2024

I brought my Jaguar Fpace in for its first service this week. Duncan gave me a great loaner and the service folks were fabulous. It took a day and my car was back home. They’re the best !!

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Google Jun 16, 2024

Austin was very nice and made me feel at home.

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Google Jun 12, 2024

Jacob may have been the best dealership sales person I have ever dealt with across luxury or standard brands period. I purchased a CPO Jaguar from him virtually, having never seen the car in person. He attended to my every request and made the process seamless. The car arrived exactly as described and I couldn’t be happier. I will very likely return to these guys as a future customer regardless of my location.

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Google Jun 6, 2024

Recently took my car in for routine maintenance. My service advisor Sam, was awesome as usual. Great dealership.

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Google Jun 4, 2024

Fantastic service as always! Duncan and the crew took great care of us. Love our 2019 I pace.

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Google Jun 1, 2024

We had our 2020 Jaguar serviced. Ivan Lara is our service advisor. He is always friendly and professional. We especially appreciate that he kept in touch with us & provided knowledgeable updates on our vehicle. Our service was complete and our vehicle was returned clean and ready to go. Thank you Jaguar Rancho Mirage and Ivan Lara!

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DealerRater Jun 1, 2024

Sam Zuniga kept me informed at all times , Excellent customer service, he is a great asset to the indigo group

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Google Jun 1, 2024

Always the best in analyzing and performing research and repairs.

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Google May 24, 2024

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Google May 22, 2024

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Google May 16, 2024

The parts and service center at Jaguar Rancho Mirage service center is above and beyond. They took care of all my needs . Provided me with transportation back to my home and a pick up the next day back to the service center to pick up my car. They made it very easy. I also want to mention Sam in service was excellent. He went above and beyond his call of duty. .

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Google May 15, 2024

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Google May 14, 2024

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Google May 9, 2024

Excellent service!

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Google May 8, 2024

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Google May 6, 2024

Sam is sensational in full and complete information, getting a loaner and predicting when car will be ready. Great experience!

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Google May 6, 2024

Incredible helpful and informative staff. Buying a car here is a wonderful experience. Would highly recommend

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Google Apr 18, 2024

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Google Apr 15, 2024

Allan is the man to see. We ordered a defender but I personally didn’t want that. So we canceled but we loved working with him so much we wanted to support him because he was so nice. So as we bought the Range Rover we also bought the Jaguar F-Type !!! Kindness goes along way!

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DealerRater Apr 14, 2024

Sheer perfection - great example of putting the customer first - from sale to contract to setting up the car - sheer perfection

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Google Apr 11, 2024

At first, I got lost in the shuffle-everyone else was getting taken care of but me! So, I spoke up to the person to whom I had originally spoken. He got in touch with Ivan who took care of me immediately, and made sure I was expedited! All ended well

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Google Apr 6, 2024

Jacob's the man to see. Awesome dealership.

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Google Mar 30, 2024

Staff are excellent, knowledgeable, and helpful.

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Google Mar 28, 2024

Sam, our service advisor was great to work with!

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Google Mar 27, 2024

Great experience all around. I purchased the car from out of state. I relied heavily upon my sales associate Josh Bott. He was very honest about some issues the car had. He was able to resolve all the issues and made all the shipping arrangements. No pressure…

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Google Mar 24, 2024

Service was great. Adviser was responsive and followed up with me in a timely manner.

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Google Mar 20, 2024

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Google Mar 15, 2024

Excellent service as always.

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Google Mar 12, 2024

Great communication,service and pricing. Car was done when promised and returned super clean. Great people and dealership.

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Google Mar 9, 2024

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Google Mar 8, 2024

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Google Mar 7, 2024

Great experience

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DealerRater Mar 2, 2024

My salesman Gordon Stewart was very good to deal with. He was very prompted returning phone calls and text messages and I appreciated that. I feel that the dealership took good care of me, and I would not hesitate to buy a car from them again.

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Google Mar 1, 2024

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Google Feb 29, 2024

Always professional and knowledgeable 👏👏

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Google Feb 29, 2024

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Google Feb 29, 2024

Having experienced excellent service at Jaguar Rancho Mirage, I strongly recommend you visit them if you enjoy a knowledgeable, professional and caring team. Thank you!

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Google Feb 24, 2024

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Google Feb 22, 2024

Upon my experience with employees at Indigo Auto Group Jaguar Land Rover who are very hardworking and knowledgeable it's a pleasure to be able to suggest that this Is the best place to purchase or take your Jaguar Land Rover for hands on work⁸

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Google Feb 22, 2024

After having a check engine light for some time and many failed attempts to have my issue repaired, I took my car to this Jaguar location where I was assisted by Ivan. This man is absolutely amazing and he provided exceptional customer service and made sure I was well taken care of. He listened to me voice my concerns and was able to get my car repaired after many prior failed attempts. He is a prime example of great customer service. Thank you Ivan for all you did for me!!!

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Google Feb 21, 2024

My service was great! I got a message on my car about a problem with the blue fluid in my diesel. The next day I had to drive to Newport, CA. They got the tank drained & new fluid in & the car back in the same day. I drove to Newport without a problem & with amazing mileage!! Thank you, Ivan!

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Google Feb 17, 2024

Knowable, fast, curious and respectful!

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Google Feb 15, 2024

Good experience from beginning to end

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DealerRater Feb 14, 2024

Staff is attentive from the moment you arrive to the service area and not having to wait to speak with service rep. Arranged transportation in a very timely matter.

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Google Feb 10, 2024

Service managers Santiago and Ivan exemplify the highest levels of customer service. I love this dealership.

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Google Feb 9, 2024

Have used Desert European to service for over 17 years. Simply the best

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Google Feb 9, 2024

Excellent service.

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Google Feb 9, 2024

I am really pleased with the excellent survive provided and the F-Type is perfect. Larry

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DealerRater Feb 6, 2024

They are very accommodating. Quick checkin and quick check out. The car was promised at a certain time and it was ready at that time and waiting for pick up. Sam made a loaner car available knowing I had to make a doctor's appointment. I was impressed.

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Google Jan 27, 2024

The Staff is friendly, knowledgeable and very accommodating! Will continue service on my vehicle at this dealership! 😊

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Google Jan 23, 2024

Outstanding service!

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Google Jan 21, 2024

Great service and client focus. They made the process enjoyable.

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Google Jan 20, 2024

We had a fantastic experience with Josh Bott at Jaguar Rancho Mirage. We are long time NYC residents and hadn't previously purchased a car in the US. We were looking for a car for our daughter, and she test drove both new and used Jaguars. Josh was extremely knowledgeable about all of the vehicles and answered all of our questions in a detailed and respectful way. He was super responsive to our email communications, and was very patient while we considered our choices and sorted out the complicated insurance procurement process in CA. Josh helped us get the car ...

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Google Jan 12, 2024

Sam is a good service guy. They did take care of me but man Jaguar prices are crazy expensive

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Google Jan 11, 2024

Excellent professional service

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Google Jan 10, 2024

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Google Jan 9, 2024

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Google Jan 3, 2024

I located the exact Jaguar vehicle I was looking for at Jaguar Rancho Mirage. They made the purchase process very quick and easy, and I was really impressed with the level of customer service. I’m a very satisfied customer and will go back for future car purchases!

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Google Dec 30, 2023

Ivan was the best from the beginning to the end and my technician followed up with video and he was outstanding . Definitely recommending to all my friends - you guys are first class ..

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Google Dec 28, 2023


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